Course Details

  • Course Code: VR-BL-CM-2D
  • Mode of Delivery: Virtual
  • Duration: 2 Days
  • Price: On Request

Conflict Management

Course Overview

The Conflict Management course is designed to help the participants to gain and comprehend knowledge on conflicts occurring in an organization and techniques for its resolutions thereby contributing to better productivity and organizational harmony.

This training course is designed for participants who wish to enhance conflict management skills to optimize performance.

  • Proficient in English language (Equivalent to B1-B2 as per CEFR level
  •  Minimum age-18Y+

Successful candidates will receive a certificate issued by National Training Institute LLC (NTI), attested by the Ministry of Higher Education.

Other Details

Understanding Conflicts

  • What is Conflict?
  • Understanding Conflict
  • Types of Conflict
  • Sources of Conflict
  • Conflict in Workplace
  • Analysis of Workplace
  • Conflict

Managing Conflicts

  • What is Conflict Management?
  • Importance of managing conflict
  • Your role as a manager/team leader in handling conflict
  • Conflict in teams
  • Managerial actions to minimize conflicts
  • Thomas- Kilmann conflict management styles

Resolution of Conflicts

  • What is Conflict Resolution?
  • Key components of conflict resolution
  • Skills of conflict resolution
  • Conflict resolution strategies
  • Process of team resolution
  • Five P’s of conflict management in teams
  • Tools for effective conflict management

By the end of the module the candidate will be able to:

  • Define conflict
  • Define conflict resolution
  • State the importance of managing conflicts
  • Name the two dimensions in Thomas Kilmann model of conflict management
  • Describe how to handle conflict individually and in groups
  • Discuss the causes and value of conflict in the workplace
  • Identify the most effective resolution mindset
  • Use effective techniques for listening and building rapport
Instructor led – Virtual Training