Course Details

  • Course Code: VR-BL- PSDM-2D
  • Mode of Delivery: Virtual
  • Duration: 2 Days
  • Price: On Request

Problem Solving and Decision Making

Course Overview

Problem-solving often involves decision-making, and decision-making is important for management and leadership. Problems always arise in the workplace. As a leader, you are expected to have a solutions oriented mindset so that you can guide your people towards the most beneficial options available. The Problem Solving and Decision Making program enables the participants to enhance their problem solving and decision making skills and use them effectively. The program involves a mix of interactive techniques to facilitate learning.

Managers, supervisors and administrators who will benefit from better problem solving and decision making skills, and business professionals who want to take their critical thinking to the next level by using both their experience and intuition to make the right moves and decisions.

  • Proficient in English language (Equivalent to B1-B2 as per CEFR level)
  • Minimum age-18Y+

Successful candidates will receive a certificate issued by National Training Institute LLC (NTI), attested by the Ministry of Higher Education.

Other Details

Lesson 1: Problem solving

  • Define Problem solving
  • Types of problems
  • Understanding the problem
  • Problem causes
  • Find out your problem solving style (Self-assessment).
  • Importance of Problem Solving in Organizations
  • Problem solving approaches
  • Root Cause Analysis
  • Brainstorming
  • Lateral Thinking

Lesson 2:  Decision making

  • Define Decision-Making
  • Importance of decision-making
  • Decision-Making Styles
  • Decision-Making Techniques
  • Using Data Effectively
  • Analyzing data with charts and graphs.
  • Setting SMART Goals and Objectives

Lesson 3: Implementing the decision

  • Communicating the decision
  • Planning and monitoring projects
  • Create an action plan.
  • Know what you want to do.
  • Be specific and realistic in your planning.
  • Set measurable milestones.
  • Break large tasks into smaller, more manageable chunks.
  • Make scheduled lists.
  • Put timelines on everything.
  • Create a visual representation.

Upon successful completion of this course, the participants will be able to:

  • Define Problem
  • List the different types of problems
  • State the importance of Problem Solving in an Organization
  • Use tools to identify the root cause of problems
  • Define Decision making
  • State the importance of Decision making
  • Use decision making techniques
  • Create Charts and graphs and analyze data
  • Set SMART Goals and Objectives
  • Create Action plan
Instructor led – Virtual Training