Course Details

Root Cause Analysis

Course Overview

The course includes an induction session to welcome and orientate the candidate, and familiarize them with the training centre, health and safety requirements and other important policies and procedures. The training consists of a mix of classroom and workshop sessions and various assessments. Upon successful completion, the candidate will gain the knowledge and understanding to enhance their existing skills to plan and schedule the maintenance activities in their work area.

This training course is designed to upskill the engineering technicians working within their trade discipline or appreciating another, where knowledge and understanding may be required.

The entry requirements are a positive attitude to learning and clear motivation to study with evidence of an appropriate level of practical ability and skills.

Upon completing the training course, candidates will be awarded a ‘Certificate of Attendance’ from NTI, attested by the Ministry of Manpower.

Other Details

Root Cause Analysis Definition and Purposes

  • Description of Root Cause Analysis
  • Part of policy and organizational goals
  • Providing long-term improvement
  • High return investment for eliminating fire-fighting
  • Regulatory requirement

Elements of Root Cause Analysis

  • Materials & Manpower
  • Machine/Equipment
  • Environment & Management
  • Methods & Management systems

Steps in Root Cause Analysis

  • Initiate problem selection
  • Define problem statement
  • Identify possible causes
  • Implement corrective actions
  • Analyse effectiveness
  • Update procedures
  • Check and control

Approaches to Root Cause Analysis

  • Events and causal factor analysis
  • Change analysis
  • Barrier analysis

Root Cause Analysis Techniques

  • The 5 Wahys & Cause-and-effect diagrams
  • Concentration diagrams & Cause and escape point
  • Control charts & Capability analysis
  • MSA & Regression analysis
  • Fault tree analysis & Nominal group technique
  • Pareto analysis & Poka-yoke (Mistake proofing)
  • Failure mode and effects analysis

Benefits of Root Cause Analysis

  • Eliminate challenging, costly problems
  • Prevent problem recurrence
  • Achieve significant return on investment
  • Create workplace culture of logical problem analysis
  • Effective goal setting
  • Improved communication
  • Better planning
  • Clearer thinking
  • Swifter fault resolution.

Challenges in Root Cause Analysis

  • Solutions not implemented as action items undone
  • Lack of visibility leading to incorrect prioritization
  • Communication breakdown leading to repetitive, redundant root cause analyses

By the end of the module the candidate will be able to:

  • Describe root cause analysis and related terminologies.
  • Explain about the purposes and elements of root cause analysis.
  • Gather the correct type of information needed for conducting an RCA, as well as understanding of the importance of the analysis of such information.
  • Describe about various models/approaches of root cause analysis.
  • List and explain various techniques of root cause analysis.
  • Explain the types of root cause analysis in different domains/sectors.
  • Describe about the benefits and challenges of Root Cause Analysis.
  • Describe about corrective action processes and strategies. 
Online through NTI Learning Management System, Area9 Rhapsode