National Training Institute LLC | Course Detail

National Training Institute (NTI) is a market leader in creating workplace competency. We provide vocational training and employment solutions to corporates in the Sultanate.

National Training Institute LLC
+968 24228600
info@ntioman.com
PO Box 267, Postal Code 115
Madinat Al Sultan Qaboos
Sultanate of Oman

Course Details

Customer Service Online

Course Overview

To introduce enhance customer service skills for better work performance, handling of customers and overall success for the organization.

This course is suitable for anyone who wishes to enhance their customer service skills.

Proficient in English language (Equivalent to B1-B2 as per CEFR level)
Minimum age-18Y

Successful candidates will receive a certificate from National Training Institute LLC.

Other Details

Customer Service Fundamentals
Purpose and Scope of Customer Service
Delivering Customer Service
Customer Service Excellence

Upon successful completion of this course, the participants will be able to:

Define Customer Service
Identify the difference between good and bad customers service
List different methods of handling difficult customers
State the factors of dissatisfaction for customers
Explain the benefits of maintaining good customer service
Describe customer service fundamentals
Explain the purpose and scope of customer service
Describe the methods of customer service
Identify the characteristics of effective customer service

Online Training