Course Details
- Course Code: OS-BL-COMS-2D
- Mode of Delivery: Onsite
- Duration: 2 Days
- Price: On Request
Communication Skills
Course Overview
The Communication Skills program aims to introduce participants to the essentials of communication, equipping them to communicate more effectively and with greater awareness and skill in both personal and business environments.
This training course is designed for participants who wish to enhance their communication skills to optimize performance.
- Proficient in English language (Equivalent to B1-B2 as per CEFR level
- Minimum age-18Y+
Successful candidates will receive a certificate issued by National Training Institute LLC (NTI), attested by the Ministry of Higher Education.
Other Details
Communication Essentials
- Importance of Communication
- Goals of Communication
- The Communication Process
- Barriers to Communication
Communication styles
- Perceptions and filters
- Behavioral styles for each type
- Passive communication
- Aggressive communication
- Passive-aggressive communication
- Assertive communication
Listening skills
- What is listening?
- Importance of Listening
- Active listening tips
Giving and receiving feedback
- Johari’s window
- Giving and receiving feedback
- Giving effective feedback
- Discuss the importance of Communication
- Explain the Communication process
- Identify the barriers to Communication
- Identify behavioural styles for each type of communication
- State the importance of assertive communication
- Differentiate between hearing and listening
- Discuss the necessary steps for effective listening
- Give and receive feedback
Instructor-led training