Course Details
- Course Code: OS-BL-EOA-6M
- Mode of Delivery: Onsite
- Duration: 6 Months
- Price: On Request
Effective Office Administration
Course Overview
This course aims to develop effective office administration skills in participants to enable them to function efficiently in their roles as Office Administrators or Secretaries.
This course is intended for participants who wish to work as Office Administrators and Secretaries jobs at entry level positions.
- Proficient in English language (Equivalent to B1-B2 as per CEFR level)
- Minimum age-18Y+
Successful candidates will receive a certificate issued by National Training Institute LLC (NTI), attested by the Ministry of Higher Education.
Other Details
Importance of Office Administration
- Introduction
- Role of Office Admin
- Highly needed abilities of an Administrator
- Essential Skills required for the job
Importance of Communication
- What is Communication?
- Verbal Communication
- Effective Written Communication
- Letter layout
- Writing formal business letters
- Writing informal business letters
- Writing Emails
- Create Agendas
- Minutes for the meeting
- Memos
- Reports
Time Management
- Time Management
- Time-Management Strategies
- Scheduling Tools and Tips
Etiquettes of an Office Admin
- Appearance
- Customer Relations
- E-mail communication guidelines
- Effective Telephone Techniques
Upon successful completion of this course, the participants will be able to:
- Identify the role of an administrator
- List the abilities of an Administrator
- Identify essential skills required for office administrators
- Define Communication
- List the main elements in written communication
- Identify the correct ways to deal with people
- Write formal letters and emails
- Take Minutes of meeting
- Write Minutes of meeting
Instructor led – Classroom training