Course Details

  • Course Code: OS-BL-TQM-2D
  • Mode of Delivery: Onsite
  • Duration: 2 Days
  • Price: On Request

Total Quality Management Course

Course Overview

This training course will help participants understand the total quality concepts and techniques for managing, controlling, and improving quality.

This course is intended for participants who wish to enhance quality management skills to optimize performance at any level.

  • Proficient in English language (Equivalent to B1-B2 as per CEFR level)
  • Minimum age-18Y+

This course is intended for participants who wish to enhance quality management skills to optimize performance at any level.

Other Details

Definition of Total Quality Management

  • The concept of total quality management
  • The philosophy behind Total Quality Management.
  • Principles of total quality management
  • Basic principles in achieving total quality management.
  • Prevention, not correction
  • Focus on customers

Techniques used in total quality management

  • Process improvement
  • Measure performance
  • Cause and effect
  • Measurement
  • The cost of quality and the application of total quality management
  • Principles of leadership
  • Commitment and participation
  • Organizational culture and the benefits of total quality management
  • To the customer - improve quality
  • For employees - increased satisfaction
  • To the organization - better performance

Upon successful completion of this course, the participants will be able to:

  • Adopting Total Quality Management as a basic business strategy
  • Reporting on the importance of customer-focused Total Quality Management
  • Seven tools for quality control were used to collect and analyze data
  • Implementation of a business strategy driven by Total Quality Management (TQM)
  • Achieving the cultural transformation necessary for successful implementation
  • Total quality practices
  • Achieving a global position in manufacturing and service through Total Quality Management
  • Apply the guidelines of the Malcolm Baldrige National Quality Award to TQM initiatives
Instructor led – Classroom training