Course Details

  • Course Code: OL-BL-CM-2D
  • Mode of Delivery: Online
  • Duration: 12 Hours
  • Price: 45.000

Conflict Management Online

Course Overview

This course is designed to help the participants to gain and comprehend knowledge on conflicts occurring in an organization and techniques for its resolutions thereby contributing to better productivity and organizational harmony.

This course is suitable for experienced or fresh graduates, supervisors, team leaders, and managers; who wish to enhance their corporate conflict management skills.

  • Proficient in English language (Equivalent to B1-B2 as per CEFR level)
  • Minimum age-18Y

Successful candidates will receive a certificate from National Training Institute LLC.

Other Details

  • Understanding conflicts
  • Resolution of conflicts
  • Collaboration

Upon successful completion of this course, the participants will be able to:

  • Define conflicts
  • Identify two perspectives of conflict
  • Describe four types of conflict based on its source
  • Distinguish between functional and dysfunctional conflict
  • Explain the relationship between conflict and performance
  • Differentiate between intra-organizational and inter-organizational conflict
  • Describe the four different levels of intra-organizational conflict
  • List the stages of interpersonal conflict
  • Identify the behavioral conflict indicators
Online Training