Course Details

  • Course Code: OS-BL-OA-3D
  • Mode of Delivery: Onsite
  • Duration: 3 Days
  • Price: On Request

Office Administration

Course Overview

The Office Administration course is specifically designed for participants who are handling various types of verbal or written correspondences and communications to carry out day-to-day operations as a support function to the management. This course will enable the participants to enhance their skills further and help them become more effective and organized in carrying out their daily activities with respect to the key aspects like communication skills (both written & verbal), support function duties like effectively managing organizational documents etc.

This training course is designed for participants who wish to enhance office administration skills to optimize performance.

  • Proficient in English language (Equivalent to B1-B2 as per CEFR level
  • Minimum age-18Y+

Successful candidates will receive a certificate issued by National Training Institute LLC (NTI), attested by the Ministry of Higher Education.

Other Details

Fundamentals of Office Administration

  • Introduction to Office Administration
  • Role of office admin
  • Highly needed abilities of an Administrator
  • Essential skills required for the job

Importance of Communication

  • What is Communication?
  • Verbal Communication
  • Effective Written Communication
  • Letter layout
  • Writing formal business letter
  • Writing Emails
  • Create Agendas
  • Minutes of meeting
  • Memos
  • Reports

Time Management

  • Time Management
  • Time-Management Strategies
  • Scheduling Tools and Tips

Etiquette of an Office Admin

  • Appearance
  • Customer Relations
  • Effective Telephone Techniques

By the end of the module the candidate will be able to:

  • Discuss the role of office administrator
  • List the qualities of an office administrator
  • Identify the essential skills required for office administrators
  • List the steps in the writing process
  • Write letters, memos, emails, agenda, minutes of meeting and reports
  • Use time management tools
  • Demonstrate assertive speaking skills
Instructor-led training