This course is intended for participants who wish to enhance leadership skills to optimize performance at any level.

Basic Communication

• Learn how people’s perceptions and viewpoints differ
• Learn the basics of face-to-face communication
• Analyze the difference between one-way and two-way communication
• Understand the skill of listening
• Improve active listening skills

Personal Productivity

• Assess how you currently use your time.
• Discover the barriers that keep you from managing your time more effectively.
• Learn the difference between the important and the urgent and how to schedule the time for the important.
• Learn to set professional goals to guide your use of time.
• Learn a systematic approach to managing daily events.

Practices of Empowering Leaders

• Empowering leaders have a driving passion to realize their vision.
• Empowering leaders build and sustain trust with their followers.
• Empowering leaders unleash the commitment and motivation of their followers.
• Empowering leaders are social and organizational architects.
• Empowering leaders act from positive beliefs about people and situations.

The Five Leadership Roles

• Examine the three core elements of team effectiveness.
• Learn the five roles of leadership.
• Discover the appropriate balance among the five roles.
• Understand how to lead “from the balcony”.
• Learn how to use a set of diagnostic questions to lead “from the balcony”

Fundamentals of High-Performance Teams

• Learn the definition of a high-performance team and how it differs from traditional work groups.
• Discover the three elements of high-performance teams.
• Learn the four types of teams.
• Learn the stages of team development

Empowering Others for Success

• Learn the difference between commitment and compliance motivation.
• Understand how leadership changes to create commitment.
• Learn the four principles of empowerment.
• Learn the elements of empowerment.
• Discover a matrix for identifying what people need in order to be empowered.
• Develop a dialogue to transfer power to others.
• Create a model of situational leadership

Team Problem Solving

• Learn the challenges of group problem solving
• Gain a working definition of problem solving
• Create a model for group problem solving and how to use it
• Learn how to do creative brainstorming
• Learn how to use cause and effect diagrams to analyze problems
• Analyze how well your team is set up for effective problem solving
• Learn the areas of group problem solving in which your team will improve

Conflict Resolution

• Learn a definition of unhealthy conflict and how to keep from crossing over into it
• Learn about five different conflict management styles
• Use a model to help choose a response to potential conflict situations
• Assess which conflict styles you most often use
• Practice a Three-Step Model for resolving conflict
• Decide how you want to modify your conflict style and how you will better handle your current conflicts

Team Decision-Making

• Discuss barriers to group decision-making
• Learn about methods of group decision-making
• Practice consensus decision-making
• Practice a group decision-making model
• Identify how your team will improve its group decision-making
• Review who is responsible for current team decisions
• Identify team decision issues to be addressed
• Discuss shifting to ideal team decision-making responsibilities

Giving and Receiving Feedback

• Learn what feedback is
• Discover how open or closed you are to giving and receiving feedback
• Learn to give effective feedback to others
• Learn how to receive live feedback from others
• Practice giving and receiving live feedback from team members
• Make a personal improvement plan